Job Description

UTILIZATION REVIEW NURSE LEAD

HYBRID, must be able to travel to 3031 NE STEPHENS ST. ROSEBURG, OR 97470

EMPLOYMENT TYPE: Full-Time, Exempt

 

About Umpqua Health

At Umpqua Health, we’re more than a healthcare organization—we’re a community-driven Coordinated Care Organization (CCO) dedicated to improving the health and well-being of individuals and families throughout Douglas County, Oregon. We provide integrated, whole-person care through primary care, specialty care, behavioral health services, and care coordination. Our collaborative approach ensures members receive high-quality, personalized care while supporting a stronger, healthier community.

POSITION PURPOSE
The Utilization Management Nurse Team Lead partners with the Utilization Review Nurse Manager to support and oversee the team in evaluating clinical service requests for medical necessity, cost-effectiveness, and evidence-based care. This role provides guidance in applying professional nursing judgment across prior authorization, care coordination, and transitions of care. The Team Lead ensures compliance with Oregon Health Plan (OHP), Medicare, and all applicable regulatory requirements, while supporting timely access to appropriate services. This position also promotes collaboration with interdisciplinary teams and community providers to enhance care integration, quality outcomes, and continuous improvement in utilization management processes.  

ESSENTIAL JOB RESPONSIBILITIES

• Perform clinical assessments of medical service requests to determine medical necessity, appropriateness, and alignment with evidence-based guidelines and benefit coverage.  

• Conduct prior authorization and HRS Flex reviews, applying nursing judgment to support timely, cost-effective, and high-quality care.  

• Identify and escalate complex cases to Medical Directors; obtain and evaluate additional clinical documentation as needed.  

• Collaborate with care coordinators, discharge planners, and interdisciplinary teams to support care integration and safe transitions across settings.  

• Participate in discharge planning for members transitioning across levels of care, ensuring continuity and support for physical and behavioral health needs.  

• Ensure access to appropriate services in the least restrictive setting while maintaining quality and continuity of care.  

• Maintain knowledge of Oregon Health Plan (OHP), Medicare, and applicable regulatory requirements; ensure compliance with organizational and regulatory standards.  

• Serve as a clinical liaison with internal departments to resolve eligibility, coordination of benefits, and related issues.  

• Support quality improvement efforts by participating in audits, identifying trends, and recommending process enhancements.  

• Provide training, mentorship, and ongoing support to staff on clinical workflows and utilization management protocols.  

• Develop and maintain departmental resources, tools, and training materials to support accurate and consistent determinations.  

• Partner with leadership to support policy and procedure development and serve as a clinical resource for complex cases.  

• Perform other duties as assigned.

CHALLENGES

• Working with a variety of personalities, maintaining a consistent and fair communication style.
• Satisfying the needs of a fast-paced and challenging company.
• Staying current with continuously evolving clinical guidelines and utilization review criteria to ensure accurate and compliant decision-making. 

MINIMUM QUALIFICATIONS

• Active, unrestricted Registered Nurse (RN) license in the state of Oregon or a Nurse Licensure Compact state  

• Graduate of an accredited nursing program  

• Minimum of two (2) years of utilization review experience within a managed care organization  

• Experience applying clinical judgment to assess medical necessity using evidence-based guidelines (e.g., InterQual)  

• Working knowledge of Oregon Health Plan (OHP)/CCO requirements and applicable regulatory standards (e.g., NCQA, CMS)  

• Proficiency in Microsoft Office and electronic health record (EHR) or utilization management systems  

• Strong written and verbal communication skills with the ability to collaborate across interdisciplinary teams  

• Ability to manage multiple priorities, analyze complex cases, and maintain attention to detail  

• Adherence to all federal healthcare program requirements; no history of suspension, exclusion, or debarment from Medicare or Medicaid  

• Valid driver’s license and current auto insurance required if job duties included travel 

PREFERRED QUALIFICATIONS

• Bachelor's or master's degree in nursing (BSN or MSN)  

• Experience with quality improvement, audits, and reporting  

• Knowledge of contractual benefits and alternative coverage options  

• Experience working with diverse populations and applying equity in decision-making  

• Bilingual proficiency, including the ability to communicate and translate in another language 

SCHEDULE
Monday through Friday - 8:00am - 5:00pm ; standard business hours with flexibility to meet service timelines.

SALARY
Wage Band: $98,000- $110,000

BENEFITS

• Salary is dependent on skills, experience, and education
• Generous benefits package including vacation PTO, sick leave, federal holidays, and birthday leave
• Medical, dental, and vision insurance
• 401(k) with company match (fully vested immediately)
• Company-sponsored life insurance and additional benefits
• Fitness reimbursement program
• Tuition reimbursement and more

Why Umpqua Health?

We are committed to advancing health equity by collaborating across communities, addressing systemic barriers, and ensuring fair access to care and resources. At Umpqua Health, every team member plays a vital role in making a meaningful impact, empowering healthier lives and strengthening the communities we serve.

Inclusive Culture
We foster a respectful, inclusive environment where employees feel valued, supported, and empowered.
Growth & Development
We support ongoing learning through mentorship, clear career pathways, and professional development opportunities.
Work/Life Balance
We promote flexibility and well-being so employees can thrive both professionally and personally.

 

Equal Opportunity

Umpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment, including hiring, training, promotion, and compensation, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under federal, state, or local law.

  

Job Tags

Full time, Work at office, Local area, Immediate start, Monday to Friday, Flexible hours

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