Job Description

Our client is seeking an experienced Field Service Technician III to support commercial customers by troubleshooting, repairing, and maintaining advanced digital imaging equipment including copiers, printers, and multi‑function devices (MFPs). This role is ideal for a highly skilled, hands‑on technician who excels at complex diagnostics, customer interaction, and maintains strong service relationships in a fast‑paced, service‑driven environment.

Onsite | No Visa Sponsorship | No Relocation Assistance

Responsibilities:

Advanced Technical Service & Repair

• Provide technical guidance to junior technicians as needed.
• Perform complex diagnostics, adjustments, and break/fix repairs on digital imaging equipment (copiers, printers, MFPs)
• Identify and report equipment performance issues, recurring failures, and serviceability concerns.
• Ensure all assigned devices meet operational, performance, and quality standards.

Customer Support & Professionalism

• Represent the company with professionalism, strong communication, and customer‑focused service.
• Respond promptly and professionally to field service calls within an assigned territory.
• Build and maintain strong customer relationships through clear communication and reliable service delivery.
• Follow customer‑specific site protocols, including safety, security, and health requirements.

Documentation & Compliance

• Adhere to all company policies, safety standards, and quality procedures.
• Maintain accurate service documentation, including Field Service Reports, parts usage, and expense logs.
• Support a 24/7 customer environment, including rotating shifts and on‑call duties as required.

Qualifications (Must‑Haves)

• Ability to obtain customer‑required clearances for site access.
• Valid driver's license and acceptable driving record (territory travel required)
• General or vocational technical training plus 2–4 years of related field service experience.
• Associate degree in electronics, electrical engineering technology, or equivalent technical experience.
• Prior experience servicing electromechanical, imaging, or digital printing equipment.
• Strong troubleshooting skills with the ability to meet technical quality and productivity standards.
• Ability to lift up to 50 lbs. and remain active for extended periods (walking, standing, kneeling)
• Comfortable working in a 24/7 customer‑driven environment with rotating shifts and on‑call duties.

Perks:

• Transportation allowance available.

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