NOC Teir 2 - Systems Integrator Job at Confidential, Bangor, ME

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  • Confidential
  • Bangor, ME

Job Description

Want to work on projects where connectivity isn’t optional, it’s mission-critical?

Join an established IT and network consulting firm delivering high-impact solutions across broadband, healthcare, and enterprise infrastructure. The team works closely with clients to design, implement, and support robust network environments, combining deep technical expertise with a practical, problem-solving approach. With a strong reputation built on long-term partnerships and reliable delivery, this is an environment where real-world results matter.

This role provides advanced technical support for internal and external users while helping maintain the stability, security, and performance of our managed client environments. Work across a variety of technologies resolving complex issues, performing proactive maintenance, and contributing to projects that strengthen connectivity and reliability for organizations across Maine and beyond.

Apply now and be part of a team that keeps essential systems online and plays a key role in enabling critical services to operate without interruption!

Responsibilities:

  • Serve as the escalation point for NOC/Helpdesk tickets, troubleshooting advanced hardware, software, and network issues.
  • Provide managed IT support for multiple client environments, ensuring SLA compliance and clear communication with clients, vendors, and internal stakeholders.
  • Perform proactive monitoring and maintenance to identify and resolve potential performance, network, or security issues.
  • Support patch management, endpoint protection, and data backup verification to maintain secure, recoverable systems.
  • Configure and maintain switches, routers, and firewalls while monitoring bandwidth, latency, and connectivity.
  • Ensure adherence to HIPAA and other data privacy standards.
  • Maintain accurate documentation of configurations, network diagrams, and change management records.
  • Collaborate with Tier 1 Technicians, Network Engineers, and management to ensure efficient escalation and resolution.
  • Participate in infrastructure projects, upgrades, and new technology implementations.

Requirements:

  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 3–5 years of experience in IT support, systems administration, or network operations.
  • Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLANs, routing, switching).
  • Proficiency with Windows OS, Microsoft 365 administration, and endpoint management tools.
  • Familiarity with network monitoring systems such as LogicMonitor, SolarWinds, or PRTG.
  • Excellent troubleshooting, communication, and customer service skills.
  • Certifications such as CompTIA Network+, Security+, or A+, Microsoft 365 Certified: Modern Desktop Administrator Associate, or Cisco CCNA/ITIL Foundations preferred.

Benefits:

  • Join a close-knit team that values collaboration, professional growth, and work-life balance. 
  • Enjoy a comprehensive and competitive benefits package, including:
    • Great retirement plan with a generous company contribution
    • Competitive wages based on experience and qualifications
    • Generous paid time off and holiday schedule
    • 85% company-paid health insurance coverage
    • 50% company-paid dental and vision insurance
    • Company-paid short-term disability insurance
    • Company-paid identity protection coverage

Salary:

  • Up to $30 a hour  

Job Tags

Permanent employment, Temporary work, Night shift

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